Playbooks

Playbooks are season-by-season guides for the weeks when your phone rings more than your crew can answer. Each one is written for a specific stretch of weather and a specific trade, and each ends with the exact changes to make in the portal before the week starts. The heat-wave playbook is for HVAC shops in the first week the temperature stays in the 90s: which keywords to promote to the emergency list and what the agent should say to a caller with an elderly parent in the house. The first-freeze playbook covers the night the temperature drops below freezing, for plumbers and HVAC: frozen pipes, no heat, and the safety line about shutoffs. Read the playbook for your trade a week before the season, not the morning of.

Guides in Playbooks

Heat-wave playbook for HVAC

Set up your line for an HVAC heat wave call surge: what to change in DispatchLine the day before, what to watch during the week, and what to put back after.

5 min

First-freeze playbook for plumbers

Set up your DispatchLine line the evening before the first hard freeze: keywords, safety lines, hours and alerts, then what to check the morning after.

5 min

New field guides by email

Guides for home-service businesses on answering calls, call triage and after-hours coverage: the title, a short summary and a link for up to six of the newest guides on this site. At most one email every 30 days.

Email address

Optional: you do not have to give your email, but without it we cannot send you the guides. We use your email only to send these guides, and only after you confirm with the link in the email we send you. To prove your consent we also keep the time, IP address, country and page of the signup, and a hash of your browser's user agent. Controller: DispatchLine, 24 HaNahal Street, Petah Tikva 4927324, Israel; contact: privacy@getdispatchline.com. Your details are kept on this site's server, and the mail is sent through Amazon Web Services (USA). Unless you turn it off in Privacy choices, this site's optional Google and Meta measurement may also receive a hashed copy of the email you type here. We never sell your email. You may see and correct your details, or ask us to delete them from our mailing list: privacy@getdispatchline.com. Privacy policy

See how it handles your calls.

3 days free with 150 trial minutes, up to 8 minutes on any single call. Every feature is included. Your card is charged for the first time on day 4 unless you cancel before then. You make a test call and hear the agent yourself before your line is forwarded. After the trial: $149, $299 or $549 a month, by how many trucks you run. No per-minute charge, no minute bundle to run out of, no setup fee. Taxes where applicable. Cancel any time from your billing page.