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Getting started

Getting started

Getting Started is the topic to read before you forward anything. It walks the five things every new account does, in order: create your account and verify your email, meet your agent (the default name is Riley, and you choose the name, the greeting and the voice), add your business facts, make a test call, and forward your line. The business-facts step matters most, because the agent answers only from what you wrote there: your service fee, your service area, your hours, whether you charge more on Sundays, whether you do water heaters. The test-call article shows what to listen for and what should appear in the portal about a minute later. The forwarding article explains conditional versus unconditional forwarding and why we recommend starting with after-hours or overflow calls only. Read this topic first: your own test call is what switches the number on, and it does not count against your 3-day or 150-minute trial allowance.

Guides in Getting started

Quick start: from sign-up to your first answered call

The five things that happen between creating your account and forwarding your line, and how long each takes.

3 min

Forward your business line to DispatchLine

Conditional and unconditional forwarding, with the dial codes and app steps for the major US carriers and VoIP providers.

3 min

Writing good business facts

The agent answers only from what you write. Here is what to include, how to phrase it, and what to leave out.

2 min

New field guides by email

Guides for home-service businesses on answering calls, call triage and after-hours coverage: the title, a short summary and a link for up to six of the newest guides on this site. At most one email every 30 days.

Email address

Optional: you do not have to give your email, but without it we cannot send you the guides. We use your email only to send these guides, and only after you confirm with the link in the email we send you. To prove your consent we also keep the time, IP address, country and page of the signup, and a hash of your browser's user agent. Controller: DispatchLine, 24 HaNahal Street, Petah Tikva 4927324, Israel; contact: privacy@getdispatchline.com. Your details are kept on this site's server, and the mail is sent through Amazon Web Services (USA). Unless you turn it off in Privacy choices, this site's optional Google and Meta measurement may also receive a hashed copy of the email you type here. We never sell your email. You may see and correct your details, or ask us to delete them from our mailing list: privacy@getdispatchline.com. Privacy policy

See how it handles your calls.

3 days free with 150 trial minutes, up to 8 minutes on any single call. Every feature is included. Your card is charged for the first time on day 4 unless you cancel before then. You make a test call and hear the agent yourself before your line is forwarded. After the trial: $149, $299 or $549 a month, by how many trucks you run. No per-minute charge, no minute bundle to run out of, no setup fee. Taxes where applicable. Cancel any time from your billing page.