Built for the people who fix things.

Every home-service company has the same problem. The phone rings while you're under a sink, on a roof, or driving between jobs. You can't pick up. The caller gets voicemail, doesn't leave one, and calls the next shop on Google. That job, and every job that customer would have sent you after it, is gone.

Answering services exist, but they read from a script and put the caller on hold. Hiring a full-time receptionist costs more than a three-truck shop can usually justify, and she goes home at five. Voicemail is where jobs go to die.

What we built

DispatchLine is an AI receptionist made only for the trades. It picks up immediately, in your company's name, and does the four things that matter: finds out what's wrong, decides how urgent it is, books the job onto your board, and confirms it with the customer. Then it shows you a summary of the call and what it was worth, plus the recording and the transcript while recording is on (the default).

It's not a general-purpose chatbot. The scripts are written for plumbing, HVAC, electrical and roofing calls, the emergency rules are the ones your dispatcher would use, and the agent only says what you've told it about your business.

How we work

• Flat pricing. One price a month, set by how many trucks you run, with no per-minute charge. Month to month. We'd rather you stay because it works.
• Honest AI. Every call opens by saying it is answered by an automated assistant, and the agent is instructed never to claim to be human. If a caller asks, it is instructed to say so and offer a callback from a person.
• You own the settings. Greeting, hours, emergency rules, business facts: all editable in your portal, no ticket required.
• Compliance first. The agent announces recording at the start of every call whenever recording is on, and that announcement cannot be switched off separately. Texts go out from one carrier-approved DispatchLine messaging number, only to callers who agreed on the call, name your business in the message, and stop on STOP, and recordings are stored privately and served only to your team.

Why the trades, and why now

Two things had to be true at the same time for this product to make sense, and they only recently were.

The first is that voice AI got good enough to hold a phone conversation. Not read a menu, not transcribe a voicemail, but listen to a caller who is talking fast because water is coming through the ceiling, ask the next question, and read an address back correctly. Until that was reliable, an automated receptionist was worse than voicemail, and owners were right to refuse it.

The second is that the trades have the worst version of the missed-call problem. In most businesses, the person who can answer the phone is not the person doing the work. In a plumbing, HVAC, electrical or roofing company with one to fifteen trucks, they are the same person. The call comes in while you are under a sink or on a roof, the caller hears voicemail, and the next number on their list picks up. The work that pays for the phone is the reason the phone does not get answered. That is a structural problem, not a discipline problem.

Those two facts decide what we built, and what we chose not to build.

• No chatbot. Your customers call. A widget on a website does not help someone standing in a wet basement with a phone in their hand.
• No generic call-center script. The agent runs a script written for your trade, with your emergency list, your triage questions and your vocabulary. It answers questions only from the business facts you wrote, and it says "I'll have the office confirm that" for everything else.
• No per-seat pricing. You pay for the plan, not for how many people log in. Every plan includes every call-handling feature and unlimited team members; Fleet adds multi-location.

What you can check

We are a new company, so we have no customer results to show you, and we will not invent any. What we can do is put the product itself where you can test it before you give us a phone line.

• Call the demo line. The agent answers a public number so you can hear it before you forward anything; start from the demo page.
• Read the transcript on the home page. It is a scripted sample with fictional data, labeled as such, and it shows the read-back and the safety instruction in the order they happen on a real call. The scripted HVAC sample on how it works also shows the fee disclosure.
• Read the pricing page. Every plan and what it costs is printed there, along with what the free trial includes and what happens on day 4.
• Read the refund policy. The first-month guarantee is written out in full there, and we link to it rather than summarize it.

If something on this site does not match what the agent did on your call, tell us by email and we will fix the page or the agent, whichever was wrong.

Who runs DispatchLine

DispatchLine is built and run by Noam, its founder. The guides and articles on this site are published under Noam's name. If anything here does not match how the product behaves, write to hello@getdispatchline.com.

Who you are buying from

Operator: DispatchLine. We provide subscription software to home-service businesses in the United States. Our contact address is 24 HaNahal Street, Petah Tikva 4927324, Israel. Checkout seller display: N.Y Group. Payments are processed by Polar as merchant of record; your checkout and billing documents show the relevant seller and payment details.

Similar name, different company. DispatchLine at getdispatchline.com is not affiliated with DispatchLine.ai (dispatchline.ai), a separate company that also sells an AI receptionist to trade businesses. The plans, prices, integrations and customer stories on that site are theirs, not ours.

Talk to us

Sales: hello@getdispatchline.com. Support: support@getdispatchline.com, answered by email within one business day. Or request demo information. We reply by email with what your agent would say on a call. Signing up is self-serve and open to anyone in the US: you start the 3-day trial yourself, and your number begins answering once you have made one test call.

DispatchLine is a new company. We have no customer case studies to show you yet; when we do, they will be published with the customer's permission and their real portal numbers.