Try it free for 3 days. Choose a plan once you have heard it work.
3 days free with 150 trial minutes, up to 8 minutes on any single call. Every feature is included. Your card is charged for the first time on day 4 unless you cancel before then. You make a test call and hear the agent yourself before your line is forwarded. Cancel any time from your billing page; canceling during the trial ends it at once and your agent stops answering.
Prices from day 4: $149, $299 or $549 a month, by how many trucks you run. No per-minute charge, no minute bundle to run out of, no setup fee. Taxes where applicable. Billing is month to month and you cancel renewal from your billing page. Anyone with a US business can start today: there is no application and nothing to be approved for.
Trial limits: 150 minutes in total, counted when each call ends and rounded up to whole minutes. We email you at about 80% of them and again when they are used up. If they run out before the trial ends, your agent pauses until your paid plan starts on day 4: callers hear a short message that the line is paused and to try again later, nothing is booked, and no trial overage is charged. To start paid service sooner, email support@getdispatchline.com and ask. Every call, on every plan: a single call can last up to 8 minutes, during the trial and after it.
| Plan | Price a month | Fair-use guide a month | Sized for |
|---|---|---|---|
| One Truck | $149 | About 800 min | 1-2 trucks |
| Crew | $299 | About 1,700 min | 3-6 trucks |
| Fleet | $549 | About 3,200 min | 7+ trucks or more than one location |
One Truck
- 24/7 answering in your company name. During the 3-day trial: 150 minutes, up to 8 minutes per call.
- Emergency triage with your keywords, safety instructions first
- Email alerts for bookings and urgent requests. Optional owner SMS alerts require your opt-in
- Live transfer to your on-call number for emergencies, if you choose it
- Appointment booking in arrival windows, on your board in the portal
- Text confirmations to callers who agreed to one on the call, from one shared DispatchLine number that names your business
- A summary of every call, plus recordings and transcripts while recording is on (the default)
- Business facts Q&A: the agent answers only from what you wrote
- Spam and robocall screening
- Lead list with one-tap callback
- Weekly report email and CSV export
- Portal for your whole team
Crew
- Everything in One Truck, sized for 3-6 trucks
Fleet
- Everything in Crew, sized for 7+ trucks or more than one location
- Several numbers and locations, with a script written for each location
Every plan has every call-handling feature; Fleet adds multi-location. Pick by the size of your shop. You can move up or down a plan from the billing page, and the change takes a few minutes. Plans can cover full-time, after-hours-only or overflow calls. Existing subscribers keep their existing subscription terms.
No booking in the first 14 days live? Your first paid month is refunded.
If your agent has not booked a single appointment in its first 14 days live, email hello@getdispatchline.com within 7 days of that and we refund the first month you were actually charged and cancel the subscription unless you tell us to keep it running.
The test is one number you can read yourself at any time: the booking count in your own portal. The refund and cancellation policy has the full conditions, including what the guarantee does not cover, and those are the terms that bind.
What you need before you start: a US business phone number you can forward, your hours and service area, your call-out or service fee, and a card for the trial. That is the whole list. The wizard asks for these in order, and you can change any of them later in the portal without a ticket.
You hear your own agent on the phone before any customer does.
There is no application and nobody to wait for. You run the wizard, we build the agent, and then you call it yourself.
- A 15-minute setup wizard. Your trade, hours, service area, call-out fee, emergency rules and the business facts the agent may answer from. The intake questions and emergency rules are written for plumbing, HVAC, electrical and roofing work, not from a generic template.
- Your agent and a local number, built automatically. When you finish the wizard we build the agent and buy a local number for your account. There is nothing to schedule and nothing to wait for.
- You press Test call and the agent phones you. Answer it, talk to it the way a customer would, and then find the call in your portal: a two-line summary, plus the transcript and the recording while recording is on (the default).
- Forwarding unlocks after that call. Your number does not answer incoming calls until you have heard the agent on a test call, so you hear it work before a customer does. Then the forwarding steps unlock and you forward your business line, all the time or only after hours. You or your carrier controls that change, and you keep your existing number.
- Questions by email. Write to support@getdispatchline.com and we reply within one business day. You may also start an optional manual WhatsApp chat; we do not automatically message you there.
Nothing about your current line changes until you forward it. Text confirmations go from one shared DispatchLine messaging number that names your business, not from your own number, and only to callers who agreed to one on the call.
What a paid month looks like
The same number every month: $149, $299 or $549 plus applicable taxes, whether the phone rang forty times or four hundred. There is no minute meter, no overage line and nothing to reconcile.
Each plan carries fair-use guidance for the size of shop it is for. If your answered minutes run well past it for a couple of months we call you and talk about moving up a tier. We do not bill you a surprise, and we do not stop answering your phone in the middle of your busiest week to make a point about it.
Minutes and fair use: how minutes are counted, what happens when the trial minutes run out, and how to change plans.
Cancel from the billing page any month. On a paid plan your agent keeps answering until the end of the period you've paid for; canceling during the free trial ends it at once and the agent stops answering.
Compare plans
| Feature | One Truck | Crew | Fleet |
|---|---|---|---|
| Trial and billing | |||
| 3-day free trial | Included | Included | Included |
| Trial minutes | 150 | 150 | 150 |
| Longest single call, on the trial and after it | 8 min | 8 min | 8 min |
| Setup fee | None | None | None |
| First charge | Day 4 | Day 4 | Day 4 |
| Contract | None | None | None |
| Cancel from the billing page | Included | Included | Included |
| First-month guarantee | Included | Included | Included |
| Answering | |||
| Answers around the clock, including nights and weekends | Included | Included | Included |
| Natural voice, your choice of 4 | Included | Included | Included |
| Spam and robocall screening | Included | Included | Included |
| Tells every caller up front it is an automated assistant | Included | Included | Included |
| Minutes included / month | No minute bundle | No minute bundle | No minute bundle |
| Per-minute charge | None | None | None |
| Fair-use guidance | 800 min | 1,700 min | 3,200 min |
| Fits | 1-2 trucks | 3-6 trucks | 7+ trucks or more than one location |
| Booking | |||
| Appointments in arrival windows, on your board | Included | Included | Included |
| Service areas and business hours | Included | Included | Included |
| Text confirmation to callers who agreed to one on the call | Included | Included | Included |
| Email alert to you the moment a job is booked | Included | Included | Included |
| Call-history CSV export | Included | Included | Included |
| Google Calendar sync | In development | In development | In development |
| Writes into Jobber | In development | In development | In development |
| Writes into Housecall Pro / ServiceTitan | Planned | Planned | Planned |
| Emergencies | |||
| Emergency keyword detection | Included | Included | Included |
| Safety instruction first for gas, smoke, CO, fire | Included | Included | Included |
| Book emergency slot + alert on-call | Included | Included | Included |
| Live transfer to your on-call number | Included | Included | Included |
| Custom triage questions | Included | Included | Included |
| Portal & reporting | |||
| Recordings, transcripts, summaries | Included | Included | Included |
| Lead list with callback | Included | Included | Included |
| Weekly report email | Included | Included | Included |
| Team members | Unlimited | Unlimited | Unlimited |
| Webhooks / API | In development | In development | In development |
| Support | |||
| Knowledge Center and email support, reply within one business day | Included | Included | Included |
| Setup wizard you run yourself, plus an optional WhatsApp chat you start | Included | Included | Included |
| Several locations and per-location scripts | Not included | Not included | Included |
Comparing prices?
Pricing questions
What is included in the free trial?
3 days free with 150 trial minutes, up to 8 minutes on any single call. Every feature is included. Your card is charged for the first time on day 4 unless you cancel before then. That includes text confirmations. Anyone in the US can start now; there is no application and no approval step.
Is there really no per-minute charge?
No per-minute charge and no minute bundle to run out of. Every plan carries fair-use guidance sized to the trucks it is for, shown on the plan above. If your calls run past it in a busy month we call you and talk it through, and on One Truck or Crew that may mean the next plan up; we do not send you a bill you did not expect and we do not stop answering your phone in the middle of your season. That is the whole point of pricing it this way.
Why is it priced by trucks and not by minutes?
Because the per-minute bill is the thing owners in this trade complain about most, and it lands hardest in the month you can least afford it: peak season, when the phone rings most. Truck count is something you already know, does not change week to week, and tracks call volume closely enough to be fair to both of us.
What happens when the trial ends?
The trial becomes a paid month and the card on file is charged for the plan on your account: $149, $299 or $549 a month, by how many trucks you run. No per-minute charge, no minute bundle to run out of, no setup fee. Taxes where applicable. Cancel from your billing page before day 4 and nothing is charged; canceling ends the trial at once and the agent stops answering. The subscription then renews monthly until you cancel it.
Is there a setup fee?
No. Setup is a 15-minute wizard you run yourself and there is no charge for it, on any plan. We build your agent and buy your local number automatically when you finish, and your line only starts answering once you have made a test call and heard it.
Is there a contract?
No. Billing is month to month and you can cancel renewal from your billing page in any month, yourself, without contacting anyone. Cancel during the 3-day trial and the card on file is never charged.
What is the guarantee, exactly?
If your agent has not booked a single appointment in its first 14 days live, email hello@getdispatchline.com within 7 days of that and we refund the first month you were actually charged and cancel the subscription unless you tell us to keep it running. The full conditions, including what it does not cover, are in our refund and cancellation policy, and those terms are the ones that bind.
Do you charge for the phone number or texting?
No. One local number per account and the customer confirmation texts are included in every plan. Texts go out from one shared DispatchLine messaging number that names your business in the message, and only to callers who agreed to a text on the call.
Does it speak Spanish?
Not today. DispatchLine answers in English only. What a shop can do for Spanish-speaking callers in the meantime.
Can I listen to calls live?
No. The portal does not let you listen while a call is in progress. When a call ends, its summary is in your portal, with the recording and transcript while recording is on (the default), and bookings and emergency calls also reach you by email. If you want a person on an emergency while it is happening, set the agent to transfer emergency calls to your on-call number.
Where can I read the refund and guarantee terms?
See our refund and cancellation policy for the full terms. Any refund under the first-month guarantee covers only the first monthly plan fee actually charged. If you cancel during the trial, nothing was charged, so there is nothing to refund. Existing subscribers keep their agreed terms.
New field guides by email
Guides for home-service businesses on answering calls, call triage and after-hours coverage: the title, a short summary and a link for up to six of the newest guides on this site. At most one email every 30 days.